**ATTENTION**: To all of our customers, please expect delays in shipment due to COVID-19 outbreak. You can rest assured that our products are safe. We are reviewing FDA and CDC guidelines daily and our Operations team continues to practice the necessary hygienic practices in accordance with our food manufacturing safety plan.
Customers located in Canada: All orders are being fulfilled within expected shipping times.
Customers located in India: All orders are being fulfilled within expected shipping times.
Customers located in the UK: All orders are being fulfilled within expected shipping times.
Customers located in the US (as of June 25, 2021): There are delays at ISC Chicago (USPS).
Customers located in the Rest of the World: All orders are being fulfilled within expected shipping times.
For shipments within India - We work with India Post, DTDC, Delhivery or Trackon depending on the location of the customer. Estimated time of delivery is 1-4 days.
For international shipments - We use Registered Post and EMS Speed Post; both services provided by India Post. Registered Post has limited tracking information, whereas EMS Speed Post delivers tracking information within 24-48 hours of the shipment being dispatched. An estimated time of delivery for both options are provided during the checkout process. We often use DHL Express or FedEx for shipments.
For shipments within Canada - We use Canada Post and Chit Chat.
Express shipping - We use Canada Post, FedEx, UPS, DHL for express shipping. Please contact us at firstname.lastname@example.org for more information.
Prices are inclusive of shipping costs within India.
Prices are not inclusive for international shipments (unless stated otherwise). Depending on location, the checkout process will show the current shipping rate.
Delivery Lead Times
We ship on all weekdays (Monday through Friday), excluding public holidays. All orders are dispatched within 24-48 hours from our operations facility in India. Orders placed before 2pm IST/EST (Indian Standard Time or Eastern Standard Time) will be dispatched on the same business day. You will receive an email confirmation with tracking information. For orders within North America, we often dispatch shipments from our facility in Toronto.
All customers are informed by email in case an order is not fulfilled due to unforeseen circumstances.